Deliveries
Know what's coming. Prove what arrived. Control who picks it up. EdgePortal turns inbound parcel chaos into a clean, auditable workflow—delivery announcement, secure acceptance, structured storage, and verified handover. Built for busy loading bays and security desks, with a mobile-first experience for datacenter staff and real-time updates for customers.
Announce Deliveries in Advance
Create a delivery announcement in seconds and include one or multiple parcels. Everyone involved knows what's expected and when—before anything hits the loading bay.
Simple 6-Digit Delivery Reference
Every delivery gets a short, easy-to-type reference that customers put on the shipping label. Datacenter teams can identify shipments fast—even when tracking numbers are missing or labels are messy.
Correct Routing with Computed Delivery Address
EdgePortal shows a ready-to-copy delivery address that includes your customer name and delivery reference. That means fewer misrouted parcels and less time spent investigating "unknown deliveries."
Clear Permissions: Who's Allowed to Pick Up
Customers define a responsible contact plus a list of authorized users—including guests or third-party couriers. Datacenter staff always has a definitive "who may receive this" list at handover time.
Mobile-First Intake at the Loading Bay
Agents see a list of expected deliveries for their site and can filter by reference or courier. The workflow is optimized for phones, so receiving stays fast during peak delivery windows.
Proof of Delivery Built In
Capture photos of the parcel and the shipping label right in the app. This creates a shared record for customer service, security, and disputes—without hunting through emails.
Damage Handling with Operator-Safe Guidance
If a parcel arrives damaged, the agent is guided through a consistent exception flow, including one-tap calling the customer contact and logging the outcome. This reduces liability risk and avoids inconsistent decisions across shifts.
Secure Storage + QR Pickup with Signature
Store parcels in structured locations (room, shelf, slot) so staff can find them instantly. Customers receive a personal QR code (and optional Apple Wallet pass) for pickup, while agents verify ID and capture a signature for a complete audit trail.
Interested in EdgePortal?
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