Ticketing Module
Integrate your existing ticket system natively into the portal. Template-based ticket creation, cross-shift processing, and seamless synchronization for efficient support.
Native Integration
Integrate your existing ticket system directly into the portal. EdgeOps provides the API and webhooks and supports your integration. The result is an end-to-end process without media breaks or data loss.
Template-based Ticket Creation
Fewer follow-up questions, faster solutions. Customers fill tickets using predefined templates – for standardized requests, all necessary information is immediately available. Your team can start solving right away.
Cross-shift Processing
Full context for every team member. Customer and data center employees access tickets together. Information isn't lost, handovers are seamless – regardless of shifts or responsibilities.
Seamless Synchronization
Keep working with familiar systems. Ticket IDs from your existing system are synchronized directly. No duplicate IDs, no parallel systems – your employees stay in their familiar environment.
Transparent Escalation
Identify critical requests instantly. Customers escalate tickets directly with reasoning – all parties see the context. Your team can assess urgency and prioritize customer-first.
Customer Self-Service
Relieve your support team. Customers close tickets independently when issues resolve themselves. The system stays current, your team focuses on open matters.
Connect ticketing to your system?
Talk to us about integrating your existing ticketing system.