Knowledge Base
Guides, policies and site know-how right inside the portal: the knowledge base organizes content in books, chapters and articles, maintained in multiple languages and shared with exactly the right audience. In your branding, for your customers.
Books, chapters, articles
Structure content in books with chapters and articles, in any order you choose, with cover images for books and chapters. Your users find knowledge where they expect it.
Multilingual without duplicate upkeep
Every article holds all of its language versions in one document. Readers automatically see their language; if a translation is missing, the default language fills in.
A comfortable editor
Write formatted articles with images and file attachments. Callout boxes in three levels (info, warning, critical) highlight what matters.
Draft, publish, schedule
Books, chapters and articles each have their own draft and publish state. If you like, content goes live automatically at a scheduled time.
Targeted visibility
Control per book, chapter or article who sees the content: all users, selected customers or specific roles. Internal knowledge stays internal.
Product documentation included
The EdgePortal documentation ships as books inside the knowledge base and automatically stays in step with your installation. Articles about modules you have not enabled are hidden.
Traceable changes
Every change to books, chapters and articles is recorded with its history.
API-first, like everything in EdgePortal
Read and manage content via the REST API: from the outline of a whole book to a fully rendered article in the language you need.
See the knowledge base live?
In a demo we will show you how to create, translate and selectively publish content. Just talk to us.