Connects to everything
your data center relies on.
EdgePortal is API-first by design: it pulls your inventory from your DCIM, integrates your ticketing system, and drives your infrastructure via webhooks – from access control to badge printing.
A portal that adapts to your stack
EdgePortal is built for brownfield deployment: it doesn't replace your tools – it connects them into one seamless process.
DCIM Inventory
EdgePortal pulls your data center inventory directly from your DCIM: sites, rooms, and racks stay in sync. Your customers select from the real inventory with every visit request – no duplicate data maintenance.
Your Ticketing System
Full, bidirectional integration with your existing ticketing system – Zammad, Vision HelpDesk, Jira Service Management, ServiceNow, and more. Tickets are created in the target system, status syncs in both directions. No media breaks, no parallel data silos.
Access Control
Webhooks trigger events in your infrastructure on approval and check-in: configure locking systems, provision access permissions, release turnstiles – automatically and fully traceable.
Badge Printing & Reception
Check-in can trigger badge printing directly. Combined with QR codes, wallet passes, and the kiosk, you get a seamless reception process without manual intermediate steps.
Webhooks for Every Event
All core functions emit webhooks: visit request created, visit approved, person checked in, ticket escalated, shipment received. Connect Slack, monitoring, billing, or any other system – EdgeOps builds custom integrations on request.
API – for Your Customers Too
The full REST API is available not only to you but also to your customers. Customers automate their own processes – from registering visits out of their own ITSM to automatic Slack alerts when someone is in the data center.
Why AI agents
love EdgePortal
While legacy data centers still run on paper forms and email ping-pong, you make your customers' operational processes AI-ready – with an API that covers everything.
100% API Coverage
Everything a human can do in the portal, an AI agent can do via the API: register visits, check status, open tickets, announce shipments. No dead ends, no screen scraping.
Events Instead of Polling
Webhooks notify agents about every event in real time. AI systems react immediately – without parsing email inboxes or polling portals.
Structured, Machine-Readable Processes
Visit requests, permissions, and compliance documents are structured data with a clear schema – not PDFs, Excel lists, or paper forms. Exactly the format AI agents work with reliably.
Your Customers Become AI-Ready
More and more companies automate their operational processes with AI agents. With EdgePortal, you offer them a data center that plays along – a real competitive advantage over operators where visits still run on email and paper.
Paper can't be automated, but a complete API can.
Tickets stay in your system
EdgePortal shows your customers the ticket status right in the portal while your staff keep working in their familiar ticketing system. Status changes synchronize in both directions, without parallel data storage.
Planning the integration into your stack?
Talk to us about connecting your DCIM, ticketing system, and access control.